Payment

  • Do I have to pay extra fees when I buy IFREEQ products?

It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees. Extra charges will not be shown on your online order, and IFREEQ does not take any responsibility for extra charges incurred while making payments with international bank cards.

  • When will my order be shipped after I arrange the payment?

IFREEQ can only arrange shipment after the payment is settled, which can take up to 3-6 business days.

  • How long do refunds take to process?

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days.

  • Is my Personal Payment Profile secure?

We understand the importance of security in online transactions. IFREEQ takes all necessary security measures to protect your card and other confidential personal information. IFREEQ does not share this information to any outside organizations.

Shipping and Delivery

  • How do I track my order status if I don't have a IFREEQ account?

Once your order is successful, the system will automatically register a IFREEQ account for you. The user ID will be the email that you used to place the order. You can reset the password by clicking the link below and log in to your IFREEQ account to track your order.

  • After I place an order, how do I change my order before shipment?

The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again.

  • How do I cancel after I have submitted the order, but it has not shipped?

If your order has not been shipped, you can log in to your IFREEQ account and cancel your order in “My Orders” on the IFREEQ Store. If your order has been shipped, you cannot cancel it. Please contact the customer service team to apply for a sales return. (https://www.ifreeq.com/support)

  • Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?

Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee's own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer's expense, and will be deducted from the refund.

  • Under what circumstances will the IFREEQ Online Store cancel an order unilaterally?

The IFREEQ Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the IFREEQ Online Store. If you want to be our wholesale partners, please contact our overseas department. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:

  1. Ordered products exceed the purchase limit with the same IFREEQ account.
  2. A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
  3. IFREEQ receives notification from the bank card issuer or PayPal that the transaction was somehow fraudulent.
  4. IFREEQ determines that the purchase was made through improper means or finds evidence that the order was not made legally.

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  • How do I change the email address on my account?

Login to My Account to change your email address.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.